FAQs | Arcanum Sports Frequently Asked Questions

Arcanum Sports FAQs

What countries do you ship to?

What countries do you ship to?

Currently, we exclusively ship to addresses within the mainland of the United Kingdom. However, we have plans for future international expansion to serve customers in other countries.

What is your return/exchange policy?

What is your return/exchange policy?

We offer free and easy 14 day returns on all of our products if they are damaged or you just change your mind. To start a return or for more information on our return policy, contact us at info@arcanumsports.co.uk

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. For more information see here

How long will it take to get my order?

How long will it take to get my order?

Delivery times for orders can vary based on the specific products you've selected. For accurate information regarding order timelines, please refer to the individual product pages or contact us for more information.

Shipping times are often between 2-8 working days and there is up to 1 working day processing time depending on time of day an order is placed.

How do I know if this piece of sports equipment will suit our circumstances?

How do I know if this piece of sports equipment will suit our circumstances?

We understand that when you are looking at a piece of sporting equipment, it is crucial that is the perfect fit for you or your club.

Please call us on 020 302 60556 or send an email to info@arcanumsports.co.uk and one of our experts will guide you and ensure you get the perfect new professional football goal, rugby posts or anything else you are after!

What payment methods do you accept?

What payment methods do you accept?

We accept a wide range of payment methods to ensure that shopping with us is both convenient and secure.

• Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
• Apple Pay: If you're using a Safari browser on an Apple device, you can choose Apple Pay for a quick and secure payment method.
• Google Pay: Android users can benefit from the convenience of Google Pay for a smooth checkout process.
• PayPal: One of the most popular online payment methods, PayPal is available for customers who prefer to use their PayPal account for purchases.

Our aim is to provide you with flexible and secure payment options. If you have any questions about payment methods or wish to enquire about using other methods, including when buying in bulk, please get in contact and we'd love to make an arrangement.

How can I track my order?

How can I track my order?

Currently, we are unable to offer order tracking on a majority of our products for the near future.

If this is something that is important to you however, get in touch here and we'd love to try and put something in place.

What should I do if my item is defective or damaged?

What should I do if my item is defective or damaged?

If the unthinkable does happen and a shipment is delivered faulty or not in desired condition, please get in touch as soon as possible using this link.

Arcanum Sports prides itself on only delivering the best brands and products to our customers.